AXA Life Europe Cookie Policy

General

This document is our cookie policy. It contains information on how we use cookies on this website. This website (including all of pages and subdomains) are owned by AXA Life Europe dac. In addition to this Cookie Policy and in connection with our website, please also read our Data Privacy Notices for the various regions we operate in, listed below:

We may amend this Cookie Policy from time to time, by updating this page, to reflect any changes in the technology or the law regarding cookies. You should check this page from time to time to ensure you are aware of any changes.

Company information

References to “AXA”, “us”, “our” and “we” mean AXA Life Europe. Check out information about AXA Life Europe .

About cookies

What are cookies?

Cookies are small files that websites place on the device you’re using to browse the internet (for example, your laptop, smartphone or tablet). Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

You can find out more about cookies (such as how to manage them, delete them and switch them off) at the independent website allaboutcookies.org.

Why we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your policies, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you information we think you may be interested in.

Keeping your personal information safe

We do not store personal information, such as your name, telephone number or email address when we use analytics cookies on our website. The cookies we use cannot read or search your device to obtain information about you or your family, or read any material kept on your hard drive.

Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site.

How to manage and switch off cookies

If you would like to change your cookie preferences, please click on ‘Personalise Cookies’ at the bottom of this page.

Your web browser also provides settings that allow you to manage or switch off cookies. However, if you do switch off all cookies, you may not be able to use all of the services on our website.

To disable cookies, or to receive a warning whenever cookies are being used, you have to adjust your browser settings. Visit the "help" section of your browser for details on how to manage your cookie settings, or visit https://allaboutcookies.org/how-to-manage-cookies for more information.

Types of cookies we use

We use both first and third-party cookies. Whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time, in this case cookies placed by us and our website. A third-party cookie is set by an entity or domain other than the website being visited.

We may use both session cookies and persistent cookies. Session cookies allow a website operator to link your actions only during a browser session, when you open the Internet browser window until you close the browser window. These cookies are temporary and they are deleted when you close the browser. Persistent cookies remain on your device for the period of time specified in the cookie. The storage periods for the cookies we use are discussed below.

We have classified the cookies we use on our website into the following categories:

Audience Measurement (Analytics Cookies)

These cookies allow us to understand how visitors interact with our website by collecting and reporting information anonymously. They help us to measure and improve the performance of our site, for example, by telling us which pages are most and least popular, how visitors navigate the site, and if they experience any errors. This data helps us to optimize our website's content, structure, and overall user experience.

The information collected by these cookies is aggregated and therefore anonymous. It does not directly identify you. We use this data to identify trends, improve our services, and ensure our website meets the needs of our users.

You can choose to accept or decline these cookies through our cookie consent banner or by adjusting your browser settings.

_pcid

Purpose: This cookie stores the Visitor ID. It is flagged as secure and has a SameSite setting of "lax." If deleted, a new Visitor ID is assigned.
Provider: https://www.axa-lifeeurope.com/
Maximum Storage Duration: 13 months
Type: First Party

pa_user

Purpose: This cookie stores user information. It is flagged as secure and has a SameSite setting of "lax." If deleted, there is no persistence of user information in events.
Provider: axa-lifeeurope.com/
Maximum Storage Duration: 13 months
Type: First Party

_pctx

Purpose: This cookie is used for Piano context storage. It is flagged as secure and has a SameSite setting of "lax." If deleted, there is no persistence of contextual information between Piano SDKs.
Provider: axa-lifeeurope.com/
Maximum Storage Duration: 13 months
Type: First Party

_pprv

Purpose: This cookie handles Consent Mode persistence. It is flagged as secure and has a SameSite setting of "lax." If deleted, there is no persistence of Consent Mode, and the window.pdl.consent.defaultPreset.PA configuration is assigned.
Provider: axa-lifeeurope.com/
Maximum Storage Duration: 13 months
Type: First Party

Essential cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for cannot be provided.

We are permitted to use these cookies without your explicit consent because they are strictly necessary for the delivery of a service explicitly requested by you, or for the transmission of a communication over an electronic communications network.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

TS01xxxxxxxx

Purpose: This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions.TS
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 0 days
Type: First Party

cognito

Purpose: These are used for the single-sign-on workflow managed by our authentication process. Control Plane can provide more detailed information about these cookies and the lifetime that will be applied in production.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 1 day
Type: First Party

TCPID

Purpose: This cookie name is used to identify visitors exposed to the privacy banner and to measure statistics for privacy banner performance and usage until visitors provide consent for the TCID cookie.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 392 days
Type: First Party

XSRF-TOKEN

Purpose: Cookie descriptions are displayed in the Cookie List on the Preference Center. Descriptions can be custom or sourced from Cookiepedia. Cookiepedia descriptions are enabled by selecting Manage Languages on the Cookies list page. Manual updates to descriptions must be made to all languages separately and will permanently overwrite the Cookiepedia description if it is being used.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 0 days
Type: First Party

tc_test_cookie

Purpose: This cookie name is associated with Amazon and Commanders Act which is used to determine whether the browser accepts cookies, identify the logged in user with a unique session ID, and manage the display of the privacy banner.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 0 days
Type: First Party

OptanonConsent

Purpose: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 365 days
Type: First Party

a86361fa8039564152741248e633d67b

Purpose: This cookies stores by f5 load balancer
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 0 days
Type: First Party

Functional

These cookies allow our website to remember choices you make (such as your language, or the region you are in) and provide enhanced, more personal features. For instance, they can remember changes you have made to text size, fonts, and other parts of web pages that you can customise

While not strictly necessary for the website to operate, these cookies significantly improve your experience by making it more convenient and personalised. They help us to offer you a more tailored browsing experience.

We require your explicit consent to place these cookies on your device, as they are not strictly necessary for the basic functioning of our website.

You can choose to accept or decline these cookies through our cookie consent banner or by adjusting your browser settings.

tc_test_cookie

Purpose: This domain is owned by TagCommander which provides services including hosting of JavaScript files for tag management systems, privacy and cookie synchronization, data collection for performance measurement, and server-side tracking.
Provider: cdn.tagcommander.com
Maximum Storage Duration: 0 days
Type: Third Party

locale

Purpose: This cookie is commonly used to store the user's preferred language or locale, allowing the website to serve content in the user's preferred language or format.
Provider: www.axa-lifeeurope.com
Maximum Storage Duration: 365 days
Type: First Party

Personal data processed by cookies

We collect the following personal data about you upon your visit to our website:

Technical Data; Usage Data; Analytics and Attribution Data; and Cookie Preferences: the acceptance or rejection of cookies being placed on your device.

For further information about how we process the personal data processed by our cookies, please visit Data Privacy Notices:

Contact information

If you have any queries in relation to this Cookie Policy, please contact our Data Protection Officer (or ‘DPO’) at data.protection@axa-lifeeurope.com or write to: DPO, AXA Life Europe dac, Wolfe Tone House, Wolfe Tone Street, Dublin 1.